www.talktide.com

Financial Services Industry

Suitable for industries such as banking, insurance, securities, and consumer finance, meeting the needs of digital marketing and service scenarios.

Typical Scenario - Comprehensive Banking Business

Credit Cards

Account change SMS

RCS reward point promotions, etc.

Investment & Financial

RCS investor education, etc

Voice verification, SMS verification, etc.

Insurance

Appointment SMS

Outbound calls for marketing, etc.

Loan...

Marketing SMS

Outbound calls for bill collection, etc.

Typical Scenario-Insurance Business

Inject intelligence into your service channels:

Easily equip insurance company APPs, webpages and other service channels with AI robots to respond to user inquiries and create commercial opportunities

Provide your customers with timely SMS to increase stickiness：

Subscription introduction/Claim settlement notification/New product introduction/Authentication/Regular consulting/Appointment reminders

SMS + voice combination improves order and service efficiency:

When messaging generates intention, voice outbound calls step in quickly to seize commercial opportunities When the voice call concludes, use a message to document the key agreements that were reached during the call QC function may be applied to all voice calls to ensure business compliance and legality

Typical Scenario - Consumer Finance

Enhanced marketing efficiency:

Smart outbound calls help complete the event introduction, conversion and guidance, and customer classification processes through multiple rounds of smart interaction

SMS + outbound calls provide direct links to events while expanding coverage

A conversion rate comparable to that of manual services, with significantly reduced costs

Applicable to various scenarios, including credit extension and first-time credit card use

Repayment collection:

Robot outbound calls remarkably lower labor costs and dynamically and intelligently adjust scripts and timbres, driving the repayment rate up by more than 2.5%

The combination of SMS, voice notifications and robot outbound calls drive the overdue rate down by more than 1.5%

CONNECTIVITY AND ENGAGEMENT PLATFORM

Hang Seng Bank

"We provide Hang Seng Bank with SMS and voice services across Greater China and global regions, spanning security verification, notifications, marketing and other scenarios. Our services reach every stage of the bank's digital marketing service procedure."

YQG

“We provide smart outbound calls for the global business of YQG, enabling it to increase global credit extension at low cost and with high efficiency. By combining international SMS, voice trunking and intelligent voice services, we also help YQG to launch the green post-loan services and comprehensively reduce the overdue ratio and bad debt risks.”

Flush

“We provide comprehensive communication services for Flush to expand its international business, spanning registration and account opening, service and marketing SMS and smart group calls for top-up guidance, and call support for communication between major customers and their dedicated account managers.”