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Industry Application Scenarios - Professional Services

Applicable to professional service industries such as travel, hotels, and logistics, fulfilling daily notification reminders, customer service, customer value addition, and marketing expansion business applications.

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Typical Scenario - Hotel

Timely SMS Services for Improved User Engagement:
Reservation Success Notification
Reservation Change Reminder
Service Satisfaction Survey
Direction Card
Safety Reminders, etc.
Combination of SMS and Voice for Enhanced Inquiry and Complaint Handling Efficiency and Satisfaction:
Promptly respond to passenger inquiries and complaints through outbound calls.
Improve call answer rates through SMS appointment reminders for customer service calls.
Help passengers record key information through post-call SMS.
Provide a global hotline to better serve passengers worldwide.
We can also offer quality control features for all voice calls to ensure business compliance and legality.

Typical Scenario - Transportation Services

Deliver comprehensive trip service messages to your users:
Booking and change notifications
Safety alerts
Trip start and end notifications
Payment reminders
Satisfaction surveys, and more
Provide timely voice services to your users:
Smart security verification outbound calls for unusual routes
Global hotline for prompt issue resolution and adjustment of complaints

Typical Scenario - Logistics

More careful process follow-up:
Improve the effective delivery rate and service satisfaction through detailed notifications on logistics and services
Establish a follow-up procedure with varying levels of granularity according to the communication and positioning infrastructure conditions in different countries
Voice + messaging combination:
Improve the effective delivery of notifications through intelligent voice outbound calls
Enhance service professionalism through voice + messaging combination

Peer Cases

service-icon Qunar

“We provide AI chatbot solutions to enhance Qunar‘s global bussiness by ensuring effective 24/7 responses to potential customers. Additionally, our marketing SMS services aid Qunar in rapidly expanding its business reach. Through a combination of voice and SMS services, we help improve Qunar’s customer service significantly.”

service-icon China Eastern

“We offer RCS capabilities to help China Eastern Airlines establish more robust digital service channels. Furthermore, our international SMS solutions assist China Eastern in delivering timely services to passengers worldwide, facilitating a swift expansion of its international business footprint.”

service-icon Hive Box

“We provide robust SMS services for the global business expansion of Hive Box, to ensure the stable operation of its core business model. We also offer Hive Box voice lines for marketing and services in multiple countries.”